Why is McDonald's the largest restaurant chain in the world?  Is the food that good?  What are they doing that is so much better than everyone else?

The answer has nothing to do with the specific product they deliver.  But it has everything to do with that fact that no matter where you go - Tallahassee, Florida, Rippongi, Japan or Moscow, Russia - a Big Mac tastes the same.  And, too much dismay of many other restauranteurs, they do it, with the cheapest, most inexperienced segment of the workforce in every market. 

McDonald's success isn't in the product they make, it's in the SYSTEMS and PROCEDURES that produce the products.  Because employees aren't making the hamburgers, they are simply running the procedures that make the hamburgers - and the difference is profound.

And whether you are a top-end clothing manufacturer or a small town janitorial service, the concepts that separate McDonald's from all the restaurants that came before it (and most since) apply to YOU and YOUR BUSINESS - because they are based on principles - not guesswork. 

That's right, this same model can be used (and should be duplicated) by every business out there - including yours.  Why?  Because it is the model that will produce consistent product, keep your customers coming back and will cost you less than any other method of production out there. 

- Consistent product delivery,
- More customers and higher sales,
- And lower costs. 

No - you wouldn't want to implement systems in your business.

But there are more benefits to have systems in your business.  And they come from the principle that you can not grow your business any faster than you can hire, train, and keep good employees. 

If you don't have a reliable system that does the work for you, then you have to hire, more qualified employees - which is difficult, even in today's market. 

If you don't have a reliable system that does the work for you, then you have to spend more time training employees, and hope that they use what you teach them - and not the way they would like to do it.

If you don't have a reliable system that does the work for you, then you become a hostage to your employees - afraid to hold them accountable or to fire them, because you need them to keep the business running. 

So, stop putting this off one more day.  Start documenting what you do - everything you do in your business. 

You don't have to do it all at once - trying to eat the whole elephant will kill you before you get past the foot.  But . . . if you sit down and plan on writing one procedure a day or a week, before you know it, you will have an entire procedural book.  Before you know it, you will have the beginning of consistent product that isn't "personality" dependent, but instead is system dependent.